Tuesday, January 19, 2010 

8:15 -10:30 a.m.

HD Aftermarket Forum

Grand Ballroom A and F

11 a.m. - 12 noon

Business & Technical Theater: Promoting Your Value Proposition to Your Customers and Prospects

Grand Ballroom A

1 - 2:30 p.m.

Business & Technical Theater: Finding Cash in Your Business

Grand Ballroom A

Wednesday, January 20, 2010 

8:30 - 11:30 a.m.

Sales Workshop:  Part 1: Sales has Nothing to do with Selling & Part 2: Innovate with CRM

St. Croix

7:30 - 11:30 a.m.

Service Distributor Workshop: Making Sense out of Technology

St. Thomas

11 a.m. - 12 noon

Business & Technical Theater: Right Here, Right Now - Aftermarket Opportunities for DEF & Particulate Trap Service

Grand Ballroom A

1 - 2:30 p.m.

Business & Technical Theater: Transferring What You Have Learned at HDAW to Others in Your Company

Grand Ballroom A

Thursday, January 20, 2010 

8:30 - 11:30 a.m.

Service Distributor Workshop: Part 1:  Hybrids Today & Tomorrow; Part 2: 2010 Emissions Impacts to Coolants and Lubricants

St. Thomas

8:30 - 10 a.m.

Sales Workshop: DISC Profile- Enhance Productivity by Recognizing What Team Members Bring to the Team

St. Croix